Difficult Customers (CDmp3)
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What to do if there is a conflict situation? What to do if the client does not hear your arguments? How to come to an agreement with him in the end...? And how to cope with tension and stress?
Successful people are distinguished not only by their professional skills, but also by the ability to establish contacts with people and understand the motivation of their actions. Our audio tutorial will familiarize you with the mechanisms of conflict formation and ways to resolve them. You will acquire skills of communication with difficult clients and learn methods of calm response to complaints. Particular attention is paid to the causes of client objections, as well as methods and techniques of working with objections, methods of persuading the client with the analysis of cases from practice.
The publication is addressed to managers of different levels, professionals working in the field of sales: sales managers, sales agents, sales consultants, as well as those who would like to develop qualities that help to effectively overcome objections.
Reading: Dmitry Kolygo
Recording time: 4 hours. 35 м.
System Requirements:
Processor: Pentium-II
Memory: 256 MB RAM
Disk drive: CD/DVD-ROM
Windows 98/2000/XP
Sound card, audio system speakers supporting mp3 format.
Successful people are distinguished not only by their professional skills, but also by the ability to establish contacts with people and understand the motivation of their actions. Our audio tutorial will familiarize you with the mechanisms of conflict formation and ways to resolve them. You will acquire skills of communication with difficult clients and learn methods of calm response to complaints. Particular attention is paid to the causes of client objections, as well as methods and techniques of working with objections, methods of persuading the client with the analysis of cases from practice.
The publication is addressed to managers of different levels, professionals working in the field of sales: sales managers, sales agents, sales consultants, as well as those who would like to develop qualities that help to effectively overcome objections.
Reading: Dmitry Kolygo
Recording time: 4 hours. 35 м.
System Requirements:
Processor: Pentium-II
Memory: 256 MB RAM
Disk drive: CD/DVD-ROM
Windows 98/2000/XP
Sound card, audio system speakers supporting mp3 format.
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