The art of hospitality. Tutorial

The training manual describes the foundations of art and culture of hospitality, hospitality as part of modern business, modern hospitality models, hospitality as a component of everyday life, manifestations of hospitality in everyday life, the technology of meeting and greeting guests, the rules for greeting in premises, on the street, norms and rules of professional behavior and business etiquette, the basics of departmental etiquette, relations in professional activities, communication by phone, methodology for various events, presentations and techniques, culinary art of different peoples and much more.
Nine practical works, as well as independent work in the study of the discipline of MDK, are described in detail. 01.01 "The art of hospitality".
For students of institutions of secondary vocational education. It can be used in the development of the module PM.01 "Management of housekeeping" for the specialty 43.02.08 "Service of home and utilities"