Service activities. Tutorial

The theoretical, psychological, organizational and methodological foundations of service activities with its modern trends and the scientific system of formation are considered. Domestic and international experience from the field of humanization of the economy and intensive implementation of services with anti -crisis content is revealed. An extensive methodological material is given, including topics for independent work and test tasks.
The manual complies with the requirements of the Federal State Educational Standard of Higher Education of the latest generation.
For students studying in the areas of training 43.03.02 "Tourism" and 43.03.03 "Hotel business".
2nd edition, corrected and supplemented