Formation of clientele relations in the field of service. Tutorial

The training manual presents theoretical and practical issues on the educational discipline "The formation of clientelery relations in the field of service". Detailed plans for conducting classes in the form of an interactive lecture-seminar, practical classes are given. This manual is based on a source analysis of literature on the formation of clientele relations in the field of service, periodical materials, monographs, and abstracts. Students proposed detailed theoretical information on the topics of practical classes, and tasks are indicated for their implementation. The subjects of questions aiming students on the activation of mental activity, independent work, conscious - a design attitude to the formation of clientelery relations in the hospitality industry.
A textbook is intended for students, teachers in the field of training "Service", the profile "Service of hotel-restaurant complexes", as well as service sector employees.
2nd edition, processed and supplemented