Formation of clientele relations in the field of service

The training manual presents theoretical and practical issues related to the formation of clientele relations in the field of service. Detailed plans for conducting classes in the form of an interactive lecture-seminar, practical classes are given. This manual is based on a source analysis of literature on the formation of clientele relations in the service sector, periodical materials, monographs, and abstracts. Students proposed detailed theoretical information on the topics of practical classes, and tasks are indicated for their implementation. The subjects of questions aiming students on the activation of mental activity, independent work, conscious - a design attitude to the formation of clientelery relations in the hospitality industry.
Following the modern requirements of the Federal State Educational Standard of Secondary Professional Education and professional qualification requirements.
The manual is intended for colleges and school students studying in the areas of the enlarged group of specialties "Service and Tourism", as well as specialists and employees of the service sector.
2nd edition, stereotypical