Basics of the hotel industry functioning. Textbook

In this training manual, the basic foundations of the functioning of the hotel industry (the concept of the hotel industry, its subjects, objects and participants, the development trends of the hotel industry and its relationship with the hospitality industry, the concept, form of organization and conducting of hotel activities, the concept, signs and types of hotel services, are considered. Fundamentals of legal regulation of hotel activities, classification, consumer selection criteria and organizational structure of accommodation facilities, the basis of the legal status of the subjects of the hotel industry and the specifics of their activities, aspects relating to personnel of accommodation facilities, and the requirements for them)
Separate attention is paid to the study of the features of the provision of hotel services (contractual relations of accommodation facilities with tour operators, the specifics of concluding and implementing a hotel services agreement, informing hotel services consumers, nuances of the hotel service process)
complies with the requirements of the federal state educational standards of secondary vocational education of the latest generation.
Designed for students to study secondary vocational education in specialties on 43.02.14 "Hotel business" and 43.02.10 "Tourism". It can be recommended for preparation in other specialties, within the framework of which it is provided for the study of individual aspects in the field of hospitality industry, as well as subjects whose activities are directly related to the organization and conduct of the hotel and tourism business