The ability to listen. The key skill of a manager

Nothing leads to bad decisions as often as the inability to listen. Good news is that this skill can be developed as any other. This book will teach you to be attentive listener, thanks to which you can better feel the interlocutor and ask the tone in any conversation. And also take the best solutions in your business.
The author shows how to turn a tin ear in platinum. Here are some of his ideas:
- The ability to listen is work, and not a passive occupation
- The ability to listen mean to ask questions, question the assumption, understand the context of communication
- The ability to listen allows you to increase the concentration, efficiency and probability to make a right decision
- The ability to listen can be the difference between the long and short career of the manager