Thank you for the feedback. How to become invulnerable to criticism and open to praise
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We receive feedback every day. From friends and family, colleagues, clients and managers, teachers and strangers. We are evaluated, praised, and criticized for our work, character, and appearance. But often even neutral words leave an unpleasant feeling. And suggestions from a colleague or friend to change something about ourselves or our work are perceived as a personal offense, causing us to retreat into our shell for a long time. Why? Because we don't know how to react. Yes, we want to learn and grow, but at the same time, we demand to be accepted as we are.
"Thanks for the Feedback" is the first book that will help you learn to distinguish constructive criticism from subjective judgments. With a simple structure and effective practices, you will gain self-confidence, stop reacting aggressively to remarks directed at you, and be able to benefit from them. You will understand what kind of feedback the other person expects from you, making any communication much more effective and enjoyable. You will learn how to become better with negative feedback, why people see flaws that we don't see, and which four skills will make you a communication master.
The authors of the book, Douglas Stone and Sheila Heen, are law professors at Harvard Law School and co-founders of Triad Consulting. Among their clients are the White House, Citigroup, Honda, Johnson & Johnson, Time Warner, Unilever, and many others. They will tell you:
- How to become better with negative feedback.
- Why people see flaws that we don't see.
- Which four skills will help in managing conversations.
- How to prepare yourself for changes in life.
- How to take personal relationships to a new level.
"As a lecturer at the Higher School of Economics and a business trainer for many companies, I regularly encounter the problem of excessive emotional reactions from my listeners to my remarks. Thanks to this book, I understood the mistakes of my students when they heard instructions from me. I realized my shortcomings, and most importantly, I received specific instructions on how to give feedback. So that I am perceived as an outstanding mentor, and my students become successful with my recommendations." - Alexey Makarov, a top manager with 30 years of experience.
Author:
Author:Douglas Stone, Sheila Heen
Cover:
Cover:Hardcover with flaps
Category:
- Category:Health, Fitness & Dieting
- Category:Self Help & Self Education
Publication language:
Publication Language:Russian
Paper:
Paper:Offset
Dimensions:
Dimensions:21.5x14.5x3.5 cm
Series:
Series:Psychology. Plus 1 victory (new design, cover)
Age restrictions:
Age restrictions:16+
ISBN:
ISBN:978-5-04-180384-1
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