Statistical process management. Business optimization using Schukhart control maps

Statistical process management (SPC) is a powerful management tool designed for continuous monitoring and diagnostics of any business processes. If the diagnosis shows that the process is in a statistically controlled state, then management should be improved. On the contrary, if the process is not stable, only employees have a chance to find the cause of instability and eliminate it. The success of many companies, primarily Toyota, is based on the effective use of statistical process management to improve product quality.
This is the first book in Russian, in which the principles and methods of statistical process management based on control maps developed by Walter Shuhart in Bell Laboratories are clearly and professional, and the disadvantages of the traditional approach to quality control, based only on observance tolerances. The book will be useful to both practices who need simple recipes for optimizing processes and business consultants interested in process management