On emotions. How to settle the most painful conflicts in the family and at work

Emotional conflicts flare up quickly, and extinguishing them can be very difficult. This applies to family disputes, and acute working moments, and bloody clashes on national or religious grounds. Professional psychologist and negotiator Daniel Shapiro, using the latest conflictology, sociology and psychology data, based on their own experience in resolving conflicts of an international scale, in the book “On emotions” tells about the mechanisms of the emergence, development and solution of such conflicts. You can overcome even the most irreconcilable disagreements, the author is convinced. He introduces readers to the system of techniques he developed, allowing to do this.
You will find out what emotional conflicts are and why they are the most dangerous of all possible.
You will learn to understand the logic of conflicts and methods of preventing them and resolution. You will become more difficult to inflate and provoke you to make rash decisions.
The book is written by an experienced international -level negotiator. His advice will necessarily be useful to you in everyday life