It"s not about coffee: corporate culture Starbucks
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The company must consider both its employees and its customers primarily as people, then everything else will come by itself - this is the main idea of this book. If the manager treats employees as partners, and not as one of the resources, they achieve fantastic results, if he sees in clients not a source of income, but people to whom he provides a service, they return again and again. The author formulates the ten basic principles of leadership oriented towards a person, and analyzes them in detail, citing numerous examples from the history of the Starbucks coffee shop network
Author:
Author:Behar Howard
Cover:
Cover:Hard
Category:
- Category:Business & Money
- Category:Social Science & Politics
Publication language:
Publication Language:Russian
Age restrictions:
Age restrictions:0+
ISBN:
ISBN:978-5-9614-6925-7
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