Feedback in business. Conscious dialogue with customers and employees

The leader who does not have honest feedback from employees breaks away from reality and loses the idea of ​​the true state of affairs. Clients, without receiving expected feedback, lose their trust in the company.

A clearly built feedback system is extremely important for the effective operation of any organization. It helps the manager to qualitatively build a management system, and employees - as much as possible to reveal his potential, increase performance and form a loyal attitude of partners and customers.

The authors of the book offer a simple, tested by dozens of companies around the world, a step -by -step system for introducing fair feedback. Thanks to this system, you will learn how to communicate with subordinates and customers, build behavioral algorithms and processes within the company, make the organization’s work really productive, and the working atmosphere is healthy and inspiring