R-r-r-r!: Why do we argue with each other and how can we benefit from it

It happens that you just wanted something to quickly discuss with your partner - and suddenly a big quarrel arises. In the office, the colleague wants to certainly implement his plans, instead of listening to others. And the neighbor with whom you have already lived with a cat with a dog, threatens a complaint about how this situation is such and how you can fix it, this book tells.
Anita von Jertel takes part in the professional settlement of conflicts as a mediator, it first presents you the basic models of conflict behavior that developed in the process of evolution. Why your colleagues, chefs and partners are sometimes fighting like tigers, run like hares or fall into a stupid, as oxus, when they feel the approaching aggression?
Find a way out of the conflict! Likewise, you can learn how to search for a strategy for possible cooperation, and thus allow almost any conflict with benefits.
Anita von Jertel is witty and competently explains to you on the basis of numerous examples, how to correctly start the dispute and come to the result, which will really satisfy everyone as you learn to find completely new solutions