Unknown conversations. How to communicate on unbearably difficult topics
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How to influence the behavior of the boss if he finds himself up for your little things? How to talk with my husband about cooled relationships? How to explain to the child that buying a new computer is postponed indefinitely?
We are trying to avoid uncomfortable conversations and even praise ourselves for stamina. But we lose more, if we are silent and tolerate. This book, based on a 15-year study in Harvard, will help you to communicate fruitfully with different people in different situations.
She will teach you:
- focus on what you hear, and not on what you say,
- look at the situation from different sides and take a position "and", and not "or",
- block the attacks and tricks of the interlocutor,
- Sincerely listen, show empathy and finally stop putting off uncomfortable conversations for later!
About the authors
Douglas Stone, Bruce Patton and Sheila Hin teach at the Harvard School of Law and Harvard negotiation project. They were consultants of businessmen, governments, organizations, communities and individuals around the world, and also wrote about negotiations and communication in various publications, from New York Times to Parents magazine.
Stone and Khin are the authors of the book Thank you for the feedback ".
reviews
"Incredibly clear examples and accurate tips that we have never seen before." - Dallas Morning News
"The only people who do not need to read" uncomfortable conversations "are those who never work with other people under no circumstances." - Peter M. Senge, author of the bestseller "Fifth discipline"
"On the use of emotional intelligence in the most difficult moments of life." - Daniel Golman, author of the bestseller "Emotional intelligence at work"
Quotes
- The more you save a person from the need to defend yourself, the easier it becomes for him to perceive your words and reflect on the complexity of his motivation.
- one of the common errors of thinking is to make guilt on one of the sides - either on itself, or (which happens even more often) on the other.
- When you begin to take care of other people"s feelings to the detriment of your own, you teach others to ignore your feelings.
- faith in the existence of clear temporary frames in order to survive something- this is just another way to drive yourself into a corner.
- a simple advice on how to apply for requests, it sounds like this: do not make a requirement out of it
We are trying to avoid uncomfortable conversations and even praise ourselves for stamina. But we lose more, if we are silent and tolerate. This book, based on a 15-year study in Harvard, will help you to communicate fruitfully with different people in different situations.
She will teach you:
- focus on what you hear, and not on what you say,
- look at the situation from different sides and take a position "and", and not "or",
- block the attacks and tricks of the interlocutor,
- Sincerely listen, show empathy and finally stop putting off uncomfortable conversations for later!
About the authors
Douglas Stone, Bruce Patton and Sheila Hin teach at the Harvard School of Law and Harvard negotiation project. They were consultants of businessmen, governments, organizations, communities and individuals around the world, and also wrote about negotiations and communication in various publications, from New York Times to Parents magazine.
Stone and Khin are the authors of the book Thank you for the feedback ".
reviews
"Incredibly clear examples and accurate tips that we have never seen before." - Dallas Morning News
"The only people who do not need to read" uncomfortable conversations "are those who never work with other people under no circumstances." - Peter M. Senge, author of the bestseller "Fifth discipline"
"On the use of emotional intelligence in the most difficult moments of life." - Daniel Golman, author of the bestseller "Emotional intelligence at work"
Quotes
- The more you save a person from the need to defend yourself, the easier it becomes for him to perceive your words and reflect on the complexity of his motivation.
- one of the common errors of thinking is to make guilt on one of the sides - either on itself, or (which happens even more often) on the other.
- When you begin to take care of other people"s feelings to the detriment of your own, you teach others to ignore your feelings.
- faith in the existence of clear temporary frames in order to survive something- this is just another way to drive yourself into a corner.
- a simple advice on how to apply for requests, it sounds like this: do not make a requirement out of it
Author:
Author:Douglas Stone, Bruce Patton, Sheila Hin
Cover:
Cover:Hard
Category:
- Category:Politics & Social Science
- Category:Psychology
- Category:Reference books
Publication language:
Publication Language:Russian
Paper:
Paper:Offset
Series:
Series: Psychology of communication. New design
Age restrictions:
Age restrictions:12+
ISBN:
ISBN:978-5-04-117852-9
No reviews found