The art of a difficult conversation

Each of us has to conduct difficult conversations with people from time to time. And you already realized that special skills are needed for this. But the conflict, if you treat it correctly, is a positive phenomenon. The lack of conflicts, for example, in the family is an indicator of its dysfunction. The authors consider in detail the most effective form of healthy confrontation - a serious conversation ...
The art of a difficult conversation is not to destroy relations with people, but to create them. The book explains why you can never avoid difficult conversations how to say to be heard. It contains possible scenarios of difficult conversations. The book teaches how to conduct a useful and fruitful "confrontation" with a husband or wife, guy or girl, with children, colleagues, parents. It has many valuable tips that will help improve relations with people, return their love, respect, mutual understanding.
3rd edition. Fixed and processed