Professional ethics and psychology of business communication. Textbook
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All the issues and the problems of professional ethics and psychology of business communication necessary for study are considered: the importance of ethics in human life and his profession, the basis of etiquette and aesthetics of a business person, the main characteristics of communication, analysis of the structure of business communication, personality characteristics of a person in business communication, typological characteristics of personality , verbal and non -verbal means of business communication. Particular attention is paid to the consideration of the culture of oral and written speech in the professional environment, forms of business communication and its documentation support. Features of ethics and psychology of disputes, conflicts and stress in business communication are also considered. Each chapter ends with questions for self -control and recommended literature. At the end of the book, test questions, keys to tests and a bibliographic list are given.
corresponds to the Federal State Educational Standard of the latter generation.
For students of secondary vocational education studying in the specialty Documentation support of management and archival science
corresponds to the Federal State Educational Standard of the latter generation.
For students of secondary vocational education studying in the specialty Documentation support of management and archival science
Author:
Author:Samygin Sergey Ivanovich
Cover:
Cover:Hard
Category:
- Category:Politics & Social Science
- Category:Psychology
- Category:Reference books
Series:
Series: Secondary Professional Education
ISBN:
ISBN:978-5-406-01698-5
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