Let"s have a calm conversation. How to discuss unbearably difficult topics
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How to influence the behavior of the boss if he finds himself up for your little things? How to talk with my husband about cooled relationships? How to explain to the child that buying a new computer is postponed indefinitely?
We are trying to avoid uncomfortable conversations and even praise ourselves for stamina. But we lose more, if we are silent and tolerate. This book, based on a 15-year study in Harvard, will help you to communicate fruitfully with different people in different situations.
She will teach you:
To focus on what you hear, and not on what you say,
look at the situation from different sides and take a position "and", and not "or",
block the attacks and tricks of the interlocutor,
Control emotions during a difficult conversation,
Sincerely listen, show empathy and finally stop putting off conversations for later!
Douglas Stone, Bruce Patton and Sheila Hin teach at the Harvard School of Law and Harvard negotiation project. They were consultants
We are trying to avoid uncomfortable conversations and even praise ourselves for stamina. But we lose more, if we are silent and tolerate. This book, based on a 15-year study in Harvard, will help you to communicate fruitfully with different people in different situations.
She will teach you:
To focus on what you hear, and not on what you say,
look at the situation from different sides and take a position "and", and not "or",
block the attacks and tricks of the interlocutor,
Control emotions during a difficult conversation,
Sincerely listen, show empathy and finally stop putting off conversations for later!
Douglas Stone, Bruce Patton and Sheila Hin teach at the Harvard School of Law and Harvard negotiation project. They were consultants
Author:
Author:Douglas Stone, Bruce Patton, Sheila Hin
Cover:
Cover:Hard
Category:
- Category:Politics & Social Science
- Category:Psychology
- Category:Reference books
Publication language:
Publication Language:Russian
Paper:
Paper:newspaper
Age restrictions:
Age restrictions:16+
ISBN:
ISBN:978-5-04-171474-1
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