In a company with difficult people. How to work efficiently and enjoy communication

From the book you will learn:
- where to start: make a diagnosis,
- What are the pros and cons of complex characters,
- How to defeat the wrestle with his own weapon,
- Is it possible to confront the onslaught of the man-"" ",
- Is there a place for knowings, silents and nihilists in your team.
Roy Lillei, an expert in the field of labor relations, is sure that you can work effectively and enjoy communication even in a company with difficult people. In his book, he considers the classic types of complex characters and offers strategies for communication with difficult people.

If you are interested in the psychology of personality and the secrets of human relationships, then this book is exactly for you!