How to communicate with difficult people

We all periodically encounter difficult people. It is not always possible to abandon uncomfortable communication with them, because it can be our relatives or colleagues, friends or old acquaintances. Is it possible to live in harmony with them and at the same time preserve the nerves of both them and yourself?
Mike Ennesley, a psychologist with great experience, tells how clearly and safely to build communication with difficult people of various types: to recognize their goals and predict undesirable actions, to notice the words, indicating that the interlocutor is about to go on the offensive , clearly denote the boundaries, make your arguments convincing, correctly show sympathy and understanding. Each recommendation is supported by step -by -step instructions. Using the tools offered by the author, you will learn to change the most difficult situations in your favor