Emotional intelligence of the head in the business processes of the organization

The monograph contains a detailed analysis of theoretical and methodological approaches to the concept of emotional intelligence (EI), relevant foreign and domestic fundamental and applied research in this field. The original scientific model (model of abilities) of the founders of the concept of emotional intelligence, professors of Yale University and the University of New Hampshire-P. Selovey, D. Karuzo and J. Mayer, presented a comparative characteristic of the EI"s abilities and mixed models of the EI, and the possibility of purposeful development of the EI are highlighted. , as well as a tested, proved program for the development of the EI, a methodology for the objective assessment of the EI. The presented typification of business processes within the framework of the adaptive management system allows you to identify the types of business processes for which EI is a critical factor in monitoring and impact in order to increase their effectiveness and make management decisions in risk and uncertainty situations.
The publication will be useful for applicants for scientific degrees and undergraduates of psychological, economic and related areas, teachers, as well as for professional managers, heads of organizations, business structures, state and municipal managerial workers