Difficult dialogues. What to say and how to say it when the stakes are high
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When people first hear the term "difficult dialogue", in the imagination of many the first thing the presidents, prime ministers sitting around a huge table and discuss the future of their people arise.
Of course, their dialogs usually lead to very large -scale consequences, but in this book we are not talking about them.
We mean interactions, which each of us can become a participant. These are the dialogs that we conduct every day and which very powerfully affect our lives.
So, what does some of our dialogs do, unlike ordinary, domestic and simple? Firstly, the presence of various opinions. For example, you are talking to the boss about a possible increase in service. He believes that you are not ready for this yet, you are convinced of the opposite.
Secondly, high rates. Let"s say you meet four colleagues to develop a new marketing strategy. You just need to change the company"s business approach, otherwise it cannot be achieved by the annual annual
Of course, their dialogs usually lead to very large -scale consequences, but in this book we are not talking about them.
We mean interactions, which each of us can become a participant. These are the dialogs that we conduct every day and which very powerfully affect our lives.
So, what does some of our dialogs do, unlike ordinary, domestic and simple? Firstly, the presence of various opinions. For example, you are talking to the boss about a possible increase in service. He believes that you are not ready for this yet, you are convinced of the opposite.
Secondly, high rates. Let"s say you meet four colleagues to develop a new marketing strategy. You just need to change the company"s business approach, otherwise it cannot be achieved by the annual annual
Author:
Author:Керри Патерсон, Джозеф Гренни, Рон Макмиллан, Эл Свитцлер
Cover:
Cover:Hard
Category:
- Category:Politics & Social Science
- Category:Psychology
- Category:Reference books
Publication language:
Publication Language:Russian
Paper:
Paper:Offset
Age restrictions:
Age restrictions:16+
ISBN:
ISBN:978-5-00195-801-7
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