Conflict resolution
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Employees work with different interests and characters in any company, each of them builds business communication in their own way and is criticized. Not always colleagues are ready to look for an approach to each other, and often disagreements become a source of unhealthy tension and interfere with the successful work of the department and the entire company. How to resolve conflicts professionally and productive, so that it benefits both the common cause and relationships?
Amy Gallo, the editor and author of the articles Harvard Business Review, offers a simple methodology for resolving complex work situations, based on the experience of 30 experts in the field of conflict management. You can understand what you are inclined to seek or avoid clarifying controversial situations, determine the most common causes of disagreements and find out which approaches better correspond to one or another scenarios. Having understood in the process, you will learn to manage conflicts more effectively
Amy Gallo, the editor and author of the articles Harvard Business Review, offers a simple methodology for resolving complex work situations, based on the experience of 30 experts in the field of conflict management. You can understand what you are inclined to seek or avoid clarifying controversial situations, determine the most common causes of disagreements and find out which approaches better correspond to one or another scenarios. Having understood in the process, you will learn to manage conflicts more effectively
Author:
Author:Галло Э.
Cover:
Cover:Soft
Category:
- Category:Politics & Social Science
- Category:Psychology
- Category:Reference books
Publication language:
Publication Language:Russian
Paper:
Paper:Offset
Age restrictions:
Age restrictions:16+
ISBN:
ISBN:978-5-9614-3942-7
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