Organizational conflicts. Forms, functions, and ways of overcoming them

Conflicts are the inevitable reality of any organization. How should they relate to them: solely as a negative phenomenon that violates the usual rhythm of life, or as a source of positive changes? For the author, the book is close to the second position. She writes about the creation of a special culture of the conflict in the enterprise, in which it is not ignored A, on the contrary, the optimal number of conflicts having a hidden potential of positive changes are welcomed. The author works in detail the topics: the types of conflicts and the causes of their occurrence, the consequences of conflicts and the optimal methods of their settlement, ways of behavior in conflict, possible solutions for managers in a conflict situation. All these theoretical issues are complemented by examples of conflicts from the life of real companies, thanks to which the book becomes a useful tool for solving conflict situations in practice. It will be interesting to managers, management and communication professionals