Organization and control of the current activities of the reception and accommodation service staff.
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'The textbook is prepared in accordance with the requirements of the Federal State Educational Standard of Higher Professional Education in the specialties of "Hotel Business" (from the TOP-50 list) and "Hotel Service." The educational edition is intended for studying the professional module "Organization and control of the current activities of the reception and accommodation service employees." Innovative technologies in the hotel industry, features of receiving, registering, and accommodating various categories of guests, including tourist and corporate groups, rules for registering and settling foreign guests, samples of maintaining regulatory documentation are considered. The main and additional hotel services and their packages, catering services, and incentive programs for guests are described. Recommendations are given on working with potential and residing guests, various situational tasks and their solutions, thematic crosswords, and puzzles. This edition is supplemented with an Appendix containing recommendations for the prevention of coronavirus infection (COVID-19). For students of institutions of higher professional education.'
Author:
Author:Yohina M.A.
Cover:
Cover:hardcover
Category:
- Category:Business & Money
- Category:Education & Teaching
Publication language:
Publication Language:Russian
Paper:
Paper:offset
Dimensions:
Dimensions:22x15x2.3 cm
ISBN:
ISBN:978-5-4468-9699-8
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