Multifunctional center for the provision of state services
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The book is devoted to the development of the system of providing state and municipal services to individuals and legal entities. The requirement of economic efficiency in the field of government led to the introduction of approaches and tools, before it was not used: standards of activity and measured targets, outsourcing elements and competition.
The authors lead examples from world practice, describe the history of the creation of an interfunctional center for the provision of public services in the Central Administrative District of Moscow - from his idea, developing the concept and training of employees before work. In the book, we are talking about the organization of the one window service, staffed by qualified universal specialists, building partnerships and citizens, establishing uninterrupted feedback with the population, improving the quality of services, the introduction of a process approach and many other things.
The book is designed for a wide range of readers - from students and teachers of higher educational institutions that are preparing specialists in the management, administration staff and leaders of the municipal form
The authors lead examples from world practice, describe the history of the creation of an interfunctional center for the provision of public services in the Central Administrative District of Moscow - from his idea, developing the concept and training of employees before work. In the book, we are talking about the organization of the one window service, staffed by qualified universal specialists, building partnerships and citizens, establishing uninterrupted feedback with the population, improving the quality of services, the introduction of a process approach and many other things.
The book is designed for a wide range of readers - from students and teachers of higher educational institutions that are preparing specialists in the management, administration staff and leaders of the municipal form
Author:
Author:Baydakov Sergey Lvovich
Cover:
Cover:integral
Category:
- Category:Business & Money
- Category:Politics & Social Science
ISBN:
ISBN:978-5-9693-0226-6
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