Organization of work at the clinic reception
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The registry is the most important structural unit of any outpatient clinical institution, on which the availability of medical care, saving time of patients, and the rationality of the activities of other structures of the institution largely depend on the work. The management sets out recommendations for organizing the work of modern registers based on the summarizing the experience of advanced clinics and literature data.
Along with the recommendations for the design and equipping of the registry itself and the Hall, the formation and direction of the flows (routing) of patients, work with documentation (including in the conditions of informatization of the institution), with the phone, as well as the organization of call centers and the organization Their activities.
Particular attention is paid to the communication of registry personnel with patients and colleagues, preventing conflict situations and the behavior of employees in their occurrence. Corresponding standards and algorithms of behavior in such cases are given. Separate sections are devoted to the motivation of personnel of registry and informatization of its activities.
The publication is intended for employees of the registry, the heads of clinics and healthcare institutions, and can also be used in the pedagogical process in medical educational institutions.
2nd edition, corrected
Along with the recommendations for the design and equipping of the registry itself and the Hall, the formation and direction of the flows (routing) of patients, work with documentation (including in the conditions of informatization of the institution), with the phone, as well as the organization of call centers and the organization Their activities.
Particular attention is paid to the communication of registry personnel with patients and colleagues, preventing conflict situations and the behavior of employees in their occurrence. Corresponding standards and algorithms of behavior in such cases are given. Separate sections are devoted to the motivation of personnel of registry and informatization of its activities.
The publication is intended for employees of the registry, the heads of clinics and healthcare institutions, and can also be used in the pedagogical process in medical educational institutions.
2nd edition, corrected
Author:
Author:Чернышев Владимир Михайлович, Стрельченко Оксана Владимировна, Пушкарев Олег Владимирович
Cover:
Cover:Soft
Category:
- Category:Medical Books
Publication language:
Publication Language:Russian
Paper:
Paper:Offset
ISBN:
ISBN:978-5-9704-6719-0
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