How to make a difficult client happy rules, techniques and technology

The new book of Igor Zorin is written for sellers, sales managers, managers of trading companies, all those who, due to their professional rights and obligations, are directly in contact with customers - customers. The book describes in detail and classify the most common types of difficult customers, and the rules and techniques of working with them are simply and clearly outlined. The book is equally accessible and useful for both beginner sellers and “experienced” managers.
Reading the book, you will get full access to the arsenal with techniques and you can “arrange”, taking from the proposed only what you consider necessary and sufficient. What you can understand and accept. What will happen to you by the arm, what you can really believe in. You will receive a weapon -tested weapon that will help you deal not only with any of his majesty with a difficult client, but also with yourself