Ethical principles and communication technologies of state commission specialists during the conduct of the Unified State Exam

The manual presents the regulatory frameworks and the ethical principles of interaction with citizens of specialists involved in the examination of the USE. Psychological and communicative aspects of the implementation of ethical principles in the professional activities of specialists of state conflict commissions are revealed, optimal ways to overcome typical psychological barriers in the business communication of the expert conflict commission, the principles and techniques of its expedient work with written and oral information coming from citizens. Methodical recommendations are addressed to employees of state commissions working in conducting the USE, specialists of the system of professional retraining and advanced training of guidelines and pedagogical personnel, students" parents, specialists of Rosobrnadzor and the general public