Quality control. Tutorial

Issues related to the conceptual justification of the need to use quality management in organizations of any field of activity. Information is given about the development of approaches and the philosophy of universal quality management underlying the improvement of organizations. Much attention is paid to the human factor playing a priority role in improving the quality of the activities of organizations. A special place is given to the issues of motivation. Specific recommendations and examples illustrate the process of implementing quality management methods in the organization are given.
For students of institutions of secondary vocational education, students on AGC 27.02.00 "Management in Technical Systems", 38.02.00 "Economics and Management"