Call centers and computer telephony

The 2nd stereotypical publication is devoted to convergence of networks and communication services, which is largely based on 3rd generation computer telephony technologies. The achievements of this rapidly developing industry in the book are being implemented today in call centers and they are replacing Web-contact centers, in various services of services (Service Nodes), in various systems and means of organizing new infocommunication types of service.
For engineers and businessmen, for programmers and managers, for all experts engaged in the organization, development and operation of computer telephony systems and funds and call centers. For students and graduate students of the corresponding specialties. For everyone who is interested in modern info -compliance technologies