Conflict and stress management

The essence, properties, structure and dynamics of conflicts are revealed. The duality of the functions (consequences) of conflicts in the field of business relations is shown and the feasibility of conflict management is substantiated. Presented the classification of conflicts and the possibility of its practical use. The objective and subjective causes of conflict in organizations are considered in detail in organizations, there are examples of specific conflict situations and the causes of their occurrence are distinguished. A number of conflict prevention methods are offered, guidelines for choosing and implementing conflict resolution strategies. Practical recommendations on the settlement of conflicts with the participation of a third party, recommendations on the organization of work on the consideration of a collective labor dispute with the participation of an intermediary. The essence and main factors of stress occurrence in the organization are revealed, their relationship with conflict situations is shown and practical recommendations on stress management are proposed. Methods are given to determine the main objective and subjective conditions and the causes of conflicts in organizations, the strategies for their settlement, to identify, to what extent person is subject to stress at work, assess its stress resistance and substantiate recommendations for overcoming stressful states.
Recommended by the Council of the UMO on education in the field of management as a textbook for students of higher educational institutions, students in the field of personnel management and management of the Organization