Business Processes: Regulation and Management: Textbook

The book is devoted to one of the most progressive, modern management methods - a process approach, which is to build a system of business processes of organization and management of these business processes to achieve maximum efficiency of activity. The book comprehensively covers the introduction of a process approach to the management, regulation of business processes of organizations, a methodology for introducing a process approach is given, covering the most important aspects of management. The proposed methodology allows you to prepare an organization to certify the quality management system for compliance with the requirements of the MS ISO 9001: 2000 standard.
The book is focused on managers and specialists, teachers, students and graduate students