Tyranny of indicators
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“The belief is that if the problem cannot be measured, it cannot be solved, this is an expensive myth,” said the guru of E. Deming, who is often attributed to the opposite statement. Many companies and state institutions formalize processes and introduce a variety of KPI, believing that the path to success is a quantitative assessment of work. Based on it, the remuneration is determined. However, this approach often distorts reality, consumes resources and even leads to serious moral and financial damage. Jerry Müller demonstrates this in his book with examples from the field of education, healthcare, business, public order, armed forces and charity. The book will help to critically look at the desire to measure everything and take care of the need to use performance indicators
Author:
Author:Muller J .
Cover:
Cover:Hard
Category:
- Category:Business & Money
Publication language:
Publication Language:Russian
Age restrictions:
Age restrictions:16+
ISBN:
ISBN:978-5-9614-2052-4
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