The Golden Age of the Client
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This is the book - a pop -up view of how the system of relations of the company and the client should be built. Based on their twenty years of experience, the authors talk about what the company needs to know about their customers, how to get this information, how to achieve customer loyalty, how to properly manage customer services and contact centers, what tools must be used to make the client service as efficiently as possible
Author:
Author:Mikhail Lewandovsky, Potashev Maxim Oscarovich
Cover:
Cover:Hard
Category:
- Category:Business & Money
Publication language:
Publication Language:Russian
Paper:
Paper:Offset
Series:
Series: Business Mentor
Age restrictions:
Age restrictions:16+
ISBN:
ISBN:978-5-17-108261-1
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