The energy of the client
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If you have a business, then there are customers with whom certain relations have already been lined up. But do you use this resource for all power? The fact is that when the business and the client interaction, energy arises, but not everyone understands how exactly it needs to be used. From the new book of Evgeny Shchepin, the author of the bestseller “Tasteville. How to make a revolution in retail, doing everything wrong, ”you will learn everything about the client’s energy and how to make your business really successful thanks to it.
The author managed to collect and analyze many years of experience of various Russian companies: from a small sanatorium in Sochi to the Yandex.Taxi service. You will learn how to motivate employees for productive work with the client, and how to understand what the client really wants, learn to fight consumer terrorism, stop being afraid of criticism and begin to constructively use it for the benefit of the company. And finally, you will figure out how to build a company with a service that they fall in love and which is sincerely recommended
The author managed to collect and analyze many years of experience of various Russian companies: from a small sanatorium in Sochi to the Yandex.Taxi service. You will learn how to motivate employees for productive work with the client, and how to understand what the client really wants, learn to fight consumer terrorism, stop being afraid of criticism and begin to constructively use it for the benefit of the company. And finally, you will figure out how to build a company with a service that they fall in love and which is sincerely recommended
Cover:
Cover:Hard
Category:
- Category:Business & Money
Publication language:
Publication Language:Russian
Age restrictions:
Age restrictions:16+
ISBN:
ISBN:978-5-9614-3842-0
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