Service activities. Textbook
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The textbook reveals the basic concepts fundamental for service activities: service, need, service, service information, service marketing. Particular attention is paid to the features of the development of modern service - the information service, ethics and psychology of service activities.
For undergraduate students studying in the field of training 43.01.01 Service, as well as 38.03.02 Management
For undergraduate students studying in the field of training 43.01.01 Service, as well as 38.03.02 Management
Author:
Author:Reznik Galina Aleksandrovna
Cover:
Cover:Hard
Category:
- Category:Business & Money
Series:
Series: Secondary Professional Education
ISBN:
ISBN:978-5-16-016211-9
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