Practice of management at Mayo Clinic. Lessons from the world"s best service organization
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The Mayo clinic is a non -profit medical center that is included in the list of 100 best American companies. For many years, the Mayo clinic is considered the best US medical institution, and thousands of patients from around the world come to be treated in it. What is so special about her?
Leonard Berry and Kent Seltman investigated the management of the Mayo clinic and came to the conclusion that the reason was concluded in a special approach to the service and each patient. The service culture and the systematic approach to the organization of the clinic led to outstanding results in the field of medical services.
"Mayo Clinic Management Practice is one of the best books about a modern customer -oriented service. The tips presented in it are universal for any company from the service sector, striving to apply the best world practice
Leonard Berry and Kent Seltman investigated the management of the Mayo clinic and came to the conclusion that the reason was concluded in a special approach to the service and each patient. The service culture and the systematic approach to the organization of the clinic led to outstanding results in the field of medical services.
"Mayo Clinic Management Practice is one of the best books about a modern customer -oriented service. The tips presented in it are universal for any company from the service sector, striving to apply the best world practice
Author:
Author:Берри Л., Селтман К.
Cover:
Cover:Hard
Category:
- Category:Business & Money
Paper:
Paper:White
ISBN:
ISBN:978-5-00057-476-8
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