Never lose the client. Turn any buyer into a lifelong client in 100 days
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Joey Coleman teaches entrepreneurs from all over the world how to turn a one -time buyer into a lifelong client. He is sure: in order to achieve customer loyalty, you need to rely not on marketing and the ability to conclude transactions, but to focus on communication and interaction with clients within the first 100 days after sale. In all sectors, about 20-70 % of new customers stop cooperation with the company within 100 days, because they do not receive due attention at an early stage of adaptation.
Based on almost twenty years of consultations and performances, Coleman offers strategies and systems for the growth of customer loyalty. Applicable to companies from any industry and any scale (by the number of employees, in terms of income or total number of customers), its methods increase the profit of companies by 25-100 % His approach to creating a memorable client experience requires minimal financial investments and will surely appeal to managers and employees of companies.
This book is a compulsory reading for business owners, general directors and managers, as well as sales and marketing teams, customer cooperation managers and customer services who are looking for simple methods to constantly improve business structure, growth in profits and retention of customers
Based on almost twenty years of consultations and performances, Coleman offers strategies and systems for the growth of customer loyalty. Applicable to companies from any industry and any scale (by the number of employees, in terms of income or total number of customers), its methods increase the profit of companies by 25-100 % His approach to creating a memorable client experience requires minimal financial investments and will surely appeal to managers and employees of companies.
This book is a compulsory reading for business owners, general directors and managers, as well as sales and marketing teams, customer cooperation managers and customer services who are looking for simple methods to constantly improve business structure, growth in profits and retention of customers
Author:
Author:Coleman J .
Cover:
Cover:Hard
Category:
- Category:Business & Money
Publication language:
Publication Language:Russian
Paper:
Paper:Offset
Age restrictions:
Age restrictions:12+
ISBN:
ISBN:978-5-905641-55-8
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