Indestructible
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Client service is not a pleasant whim, but a timeless factor that directly affects the financial indicators of business. John Shole, worldwide recognized by the guru in the field of customer service culture, has been observing many large companies for years and demonstrates how the cost of their shares has changed depending on whether they adhered to the strategies of first -class service or evaded it to the side. Spoiler: As soon as they choose other priorities - their shares were lost in price.
The author tells how to make an excellent client service with an indestructible core of the entire corporate culture of the company-from top management to ordinary employees, so that its quality does not depend on the change of management or on the market situation. The book contains many striking examples and cases from the practice of companies that have become indestructible and achieved amazing successes, or left this path and quickly lost the leading position in the market. What path your company will choose?
The author tells how to make an excellent client service with an indestructible core of the entire corporate culture of the company-from top management to ordinary employees, so that its quality does not depend on the change of management or on the market situation. The book contains many striking examples and cases from the practice of companies that have become indestructible and achieved amazing successes, or left this path and quickly lost the leading position in the market. What path your company will choose?
Author:
Author:Shaol John
Cover:
Cover:Hard
Category:
- Category:Business & Money
Publication language:
Publication Language:Russian
Paper:
Paper:Offset
ISBN:
ISBN:978-5-4257-0496-2
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