I hear you through and through

We constantly need something from others, whether it is colleagues and clients, bosses and subordinates, children and spouses. Often, something important depends on whether we can get it - a career, for example. Or at least a vacation spent according to our desires. Therefore, every day we convince someone of something, and far from always-successfully. The key to effective negotiations is the ability to listen and hear the interlocutor and the ability to understand what he expects from you. This thought, in general, is not new, but there are still very few sensible methods. The author of this book is a scientist and experienced negotiation practices in one person. Mark Gowlston, a practicing psychiatrist and coach of the FBI negotiators, tells how to develop the skill of hearing and how to apply it not only and not so much at work, but also in life in general. The book will be useful to everyone who wants to be heard and is ready to hear and understand another