Guide to improve business processes. Harvard Business School Press

The success of any organization largely depends on how clearly the business processes are built in it. After all, if the deadlines for execution of orders are increasing, if quality falls, if customers are unhappy, the problem can be solved with a high probability by paying attention to the organization of business processes.
This book, written by Harvard University experts, explains how to improve business processes: how to identify signs of a problem, how to determine the scale, goals and schedule of changes, how to attract the necessary resources, how to cultivate the process-oriented thinking among employees and much Other. The proposed set of tools will allow managers to increase the efficiency of both a department or unit, and an entire organization