Desperate account managers

Correct relations with the client are the key to long -term cooperation and successful sales. Creating them can not be easy, and to save and strengthen is even more difficult. What needs to be done so that even the most “complex” customer is satisfied? How to work with manipulators? How to say “no” to the client and prevent conflicts? How to be flexible, but not bend? All these questions are answers and examples from the practical experience of the author of the book, an experienced specialist in client services and sales of Boris Spirt. You will learn how to make a “client - contractor” relationship mutually beneficial, and cases with the author’s drawings will help you remember the most important thing