Casual style service. Service standards for hosts and waiters of the Democratic format restaurant

What needs to be done so that the employees would like to take care of the guests and how are the guests are satisfied? In modern business there is an answer to this question - quality management. The quality management of services involves the creation of standards of behavior and the implementation of work procedures for various categories of employees, the organization of a personnel training system, a clear setting of tasks, control and evaluate the results of work based on the stated standards. If you use a football metaphor, then we can say that the task of the coach is to bring to the field of players ready to win. So in business it is important to create such an atmosphere when each employee is very clear, and then people do their work efficiently and with enthusiasm. An effective quality management system based on standards is able to bring much benefit to both an individual and the organization as a whole. Everyone receives benefits - guests, employees, and the company. Take care of your employees - and employees will take care of the guests!