Awesome! Wow-service rules, as world leaders did
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Step -by -step guide to improve the service in the company. The book affects all directions, changing business from the inside. From the mission and values of the company to the culture of employees and the mood in communicating with customers - now you will definitely achieve an impression on five stars!
Aneta Korovkin - a professional coach, certified coach (ICC) and speaker of the Unadership (Leadership, Effectivence and Service) in the hospitality, honorary member of the jury Russian Hospitality Awards to Georgia National Tourism Awards.
Service is the most important competitive advantage. There are concrete, simple steps that will help you achieve outstanding results.
Give customers exceptional experience and pump three business areas:
- Strategy
- processes
- first-class service in the team
The best practices from the author with 15-year experience with international hotel networks: Hyatt Hotels, Corinthia Hotels, Radisson Hotel Group.
"All elements for leadership in the market! Aneta is in love with the idea of customer service and shares his principles and a vision of how to become a number of services in the field of services. "
John Shoul, businessman, service strategy consultant, bestseller author "First -class service"
Aneta Korovkin - a professional coach, certified coach (ICC) and speaker of the Unadership (Leadership, Effectivence and Service) in the hospitality, honorary member of the jury Russian Hospitality Awards to Georgia National Tourism Awards.
Service is the most important competitive advantage. There are concrete, simple steps that will help you achieve outstanding results.
Give customers exceptional experience and pump three business areas:
- Strategy
- processes
- first-class service in the team
The best practices from the author with 15-year experience with international hotel networks: Hyatt Hotels, Corinthia Hotels, Radisson Hotel Group.
"All elements for leadership in the market! Aneta is in love with the idea of customer service and shares his principles and a vision of how to become a number of services in the field of services. "
John Shoul, businessman, service strategy consultant, bestseller author "First -class service"
Author:
Author:Anet Korobkina
Cover:
Cover:Soft
Category:
- Category:Business & Money
Publication language:
Publication Language:Russian
Paper:
Paper:Offset
Series:
Series: Top Business Awards
Age restrictions:
Age restrictions:12+
ISBN:
ISBN:978-5-04-107806-5
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