A complaint is a gift
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The proposed book is a practical guide for organizations of any type, working in all areas of the economy and weekly interacting with consumers. The authors processed the previous edition and complemented it with new ideas, recommendations and examples. Their reasoning is based on the concept of “complaint is a gift” that allows you to optimize and improve business efficiently and without any special costs.
The book is intended for the heads of organizations, managers, teachers and students, as well as to everyone whose work is related to interaction with consumers, and those who are interested in this problem
The book is intended for the heads of organizations, managers, teachers and students, as well as to everyone whose work is related to interaction with consumers, and those who are interested in this problem
Author:
Author:Klaus Muller, Gianell Barlow
Cover:
Cover:Soft
Category:
- Category:Business & Money
Publication language:
Publication Language:Russian
Age restrictions:
Age restrictions:16+
ISBN:
ISBN:978-5-9693-0382-9
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