Broken windows, broken business: How the smallest details affect major achievements
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The broken windows theory was formulated by criminologists Wilson and Kelling in 1982 - exclusively within the framework of criminal law. However, over time, it became evident that it has many more interpretations, including in relation to business and high service standards.
Michael Levine thoroughly explores those very broken windows in business in his book: how it happens, why they are often ignored, and what sad results this can lead to even for the most successful companies. He proves the connection between "small cracks in the windows" and the global consequences on the scale of the entire business that they entail.
In most cases, broken windows are details, tiny defects, forgotten trifles that signal larger problems already existing or likely in the future. Levine tells stories of well-known companies that did not notice or timely repair their broken windows, and as a result, suffered. Or made it a priority to track potential cracks and purchased enough glass for quick and inconspicuous repairs.
Author:
Author:Michael Levine
Cover:
Cover:hardcover
Category:
- Category:Business & Money
- Category:Politics & Social Science
Publication language:
Publication Language:Russian
Paper:
Paper:offset
Dimensions:
Dimensions:21.5x14.5x1.7 cm
Age restrictions:
Age restrictions:16+
ISBN:
ISBN:978-5-9614-7645-3
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