Difficult customers (CDMP3)

What to do if there is a conflict situation? What if the client does not hear your arguments? How to agree with him in the end? .. And how to cope with stress and stress?
Successful people differ not only in professional skill, but also by the ability to establish contacts with people and understand the motivation of their actions. Our audio school will introduce you to the mechanisms of conflict formation and the methods of resolving them. You will acquire communication skills with difficult customers and master the methods of calm response to claims. Particular attention is paid to the consideration of the causes of the client’s objections, as well as the methods and techniques of working with objections, methods of conviction of the client with the analysis of cases from practice.
The publication is addressed to managers of various levels, professionals working in the field of sales: sales managers, sales agents, consultant sellers, as well as those who would like to develop qualities to efficiently overcome objections.
Reads: Dmitry Kolygo
Sound time: 4 h. 35 m.
System requirements:
Processor: pentium-II
Memory: 256 MB RAM
Disco: CD /DVD-ROM
Windows 98/2000/XP
Sound card, columns of an audio system with support for mp3 format