Administrator"s telephone arsenal (CDMP3)

The book presents an exhaustive arsenal of technologies and methods of working as a telephone administrator, including a minutes of greetings and ideas, forwarding, communication with "difficult" customers, completing a call and much more. After reading this book, you can create and maintain a positive telephone image of the company, to satisfy the requests of your customers as much as possible and effectively solve various problems in the process of telephone communication. You will receive ready -made techniques and technologies, clear and understandable, which can be used immediately in your work.
The book is intended for employees of the call to recover (reception), customer administrators, managers of administrative departments responsible for the development and maintenance of corporate telephone communication standards, as well as for call centers and office engine operators. The book will be interesting to anyone who is conducting telephone conversations by the family of their activities.
Marina Orlova - Consultant of the School of Managers "Arsenal" (Moscow), author of open and corporate trainings and seminars, member of the International Association of Professional Administrators (USA).
Total time: 02:35