Administrator"s telephone arsenal
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The book presents an exhaustive arsenal of technologies and methods of working as a telephone administrator, including a greeting and representation protocol, redirection, communication with difficult customers, the completion of the call and much more. After reading this book, you can create and maintain a positive telephone image of the company, to satisfy your customer requests to maximize and effectively solve various problems in the process of telephone communication. You will receive finished techniques and technologies, clear and understandable, which can be used immediately in your work.
The book is designed for call reception staff (reception), administrators for working with clients, managers of administrative units responsible for developing and maintaining corporate telephone communication standards, as well as for Call-Centers and Office PBX operators. The book will be interested in anyone who, by the nature of its activities, leads telephone calls
The book is designed for call reception staff (reception), administrators for working with clients, managers of administrative units responsible for developing and maintaining corporate telephone communication standards, as well as for Call-Centers and Office PBX operators. The book will be interested in anyone who, by the nature of its activities, leads telephone calls
Author:
Author:Marina Orlova
Cover:
Cover:Hard
Category:
- Category:Computer & Technology
- Category:Education & Teaching
Series:
Series: Management
ISBN:
ISBN:5-98124-127-6
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